Waitwhile

Implementation Summary

Ethyca uses the following endpoints in Waitwhile to retrieve and delete Personally Identifiable Information (PII) when a user submits a data subject request. See below for a summary of what Ethyca does with each endpoint:

EndpointsUser Can DownloadUser Can Delete
UsersYesYes
CustomersYesYes
Visits (Search)YesYes
Messages (by Customers_ID)YesNo
Messages (by Visits_ID)YesNo

Because Waitwhile is a suite of queue-eliminating products, it stores PII about your customers. Keep this in mind when you are setting the DSR Customization as it will impact what is returned in your subject’s DSR package.

If this aligns with your use of Waitwhile, please proceed to the next section to begin setting up your integration in the Control Panel.

For any questions, please reach out to your dedicated Customer Success Manager.

Connection Settings

To connect your instance of Waitwhile to Ethyca, you will need to enter your API Key. To create your API Key, follow the steps below:

  1. Log in to Waitwhile at v2.waitwhile.com/login.
13741374
  1. Click your account avatar. Select "Account settings" from the menu.
13741374
  1. Select "Integrations" from the navigation.
13741374
  1. Click the "Generate API key" button.
13741374
  1. Your API Key will appear above the button. Copy and paste this into Ethyca.
13741374

When you've finished adding your connection details, you can move on to the next two tabs to configure your DSR Customization settings and complete your Data Mapping.