Implementation Summary

Ethyca uses the following endpoint in Trustpilot to retrieve Personally Identifiable Information (PII) when a user submits a data subject request. See below for a summary of what Ethyca does with each endpoint:

Invitation APINoYes

Because Trustpilot is a review platform, it stores PII about your customers. Keep this in mind when you are setting the DSR Customization as it will impact what is returned in your subject's DSR package.

If this aligns with your use of Trustpilot, please proceed to the next section to begin setting up your integration in the Control Panel.

For any questions, please reach out to your dedicated Customer Success Manager.

Connection Settings

In order to set up your Trustpilot integration, you will first need to contact your Trustpilot account manager and ask for your Business Unit ID. Once you have this information, follow the steps below to connect your instance of Trustpilot to Ethyca.

  1. Create your Trustpilot datastore connection.
  2. Enter your Business Unit ID in the Connection Settings section.
  3. Complete the fields on the Data Mapping page. Save your new Trustpilot connection. You will be directed back to the Connection Details page.
  4. Press "Authorize Application (OAuth)" in the Connection Settings section.
  5. You will be directed to a Trustpilot login page. Enter your credentials here and press the "Log in" button. If you are already logged in to Trustpilot, your browser may skip this step.
  6. Once login is complete, you will be redirected back to the "Manage Integrations" page. You have finished setting up your Trustpilot integration!

Here's a video showing the above steps: