Atlas: Sending Diagnostic Logs to Ethyca

Detail on how to send logs to Ethyca for troubleshooting

Through Ethyca's Atlas, you can share diagnostic logs to Ethyca, so our team can help support troubleshooting your configuration in a secure way.

For a step-by-step breakdown, see below:

Step 1:

  • Click on the workspace user next to "Log out"
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Step 2:

  • Enter the hours of logs to send to Ethyca (i.e. 3, 12, 24)
  • Press: Send Diagnostic logs to Ethyca
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Step 3:

  • Once complete, you'll see the pop up: Logs have been sent successfully!
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Support

If you have any questions about your account, please reach out to [email protected] for support.