Implementation Summary

Ethyca uses the following endpoints in Pendo to retrieve and delete Personally Identifiable Information (PII) when a user submits a data subject request. See below for a summary of what Ethyca does with each endpoint:

EndpointUser Can DownloadUser Can Delete
VisitorYesYes (by using the Opt Out endpoint below)
Opt OutYesYes

Because Pendo is a product analytics platform, it stores PII about your customers. Keep this in mind when you are setting the DSR Customization as it will impact what is returned in your subject's DSR package.

If this aligns with your use of Pendo, please proceed to the next section to begin setting up your integration in the Control Panel.

For any questions, please reach out to your dedicated Customer Success Manager.

Connection Settings

To connect your instance of Pendo to Ethyca, follow the steps below:

  1. Login to your Pendo account, and navigate to Integrations > Integration Keys.
  2. Click on the Add Integration Key button at the top right-hand side of the screen.
  3. Provide your Integration Key in your Ethyca Control Panel.

When you have finished adding your Connection Details, move on to the next two tabs to configure your DSR Customization settings and complete your Data Mapping.