Implementation Summary

Ethyca uses the following endpoints in Lob to retrieve and delete Personally Identifiable Information (PII) when a user submits a data subject request. See below for a summary of what Ethyca does with each endpoint:

EndpointUser Can DownloadUser Can Delete
Bank AccountsNoYes

Because Lob is a direct mail automation platform, it stores PII about your customers. Keep this in mind when you are setting the DSR Customization as it will impact what is returned in your subject's DSR package.

If this aligns with your use of Lob, please proceed to the next section to begin setting up your integration in the Control Panel.

For any questions, please reach out to your dedicated Customer Success Manager.

Connection Settings

To create the API key to connect your instance of Lob to Ethyca, follow the steps below:

1. Log in at


2. From the dashboard, select your organization name in the top right corner, and press "Settings"


3. Press "API Keys" in the modal menu and scroll down to the section labeled "Secret API Keys." Copy and paste your API Key into Ethyca.