Implementation Summary

Ethyca uses the following endpoints in Intercom to retrieve and delete Personally Identifiable Information (PII) when a user submits a data subject request. See below for a summary of what Ethyca does with each endpoint:

Endpoint

User Can Download

User Can Delete

Customer

Yes

Yes

Leads

Yes

No

Notes

Yes

No

Conversation

Yes

No

Events

Yes

No

Because Intercom is a customer support and communication platform, it stores PII about your customers. Keep this in mind when you are setting the DSR Customization as it will impact what is returned in your subject's DSR package.

If this aligns with your use of Intercom, please proceed to the next section to begin setting up your integration in the Control Panel.

For any questions, please reach out to your dedicated Customer Success Manager.

Connection Settings

To connect for your instance of Intercom to Ethyca, follow the steps below:

  1. Navigate to developers.intercom.com, and log in with your administrator credentials.
  2. Once authenticated, click the "New App" button.
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3. Give your app a descriptive name, such as "Ethyca Privacy Management". Select your workspace from the dropdown and select "Internal Integration". Press "Create app".

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4. Your API Access Token can be found in the body of the page

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