Insided

Implementation Summary

Ethyca uses the following endpoints in Insided to retrieve and delete Personally Identifiable Information (PII) when a user submits a data subject request. See below for a summary of what Ethyca does with each endpoint:

Endpoint	User can Download	User can Delete
User - Find a User by field / value	Yes	Yes**
User - Fetch a single user	Yes	Yes**
User - Get user activity	Yes	Yes**
User - Delete an existing user	No	Yes
Community - Find article by ID	Yes	Yes**
Community - Find conversation by ID	Yes	Yes**
Community - List Questions	Yes	Yes**
Community - Find Idea by ID	Yes	Yes**

** These endpoints don't have corresponding DELETE or UPDATE methods, however the data contained in them will be deleted when we access the Delete User Activity endpoint.

Connection Settings

Select Integrations from the left menu and navigate to the API section of the application

In the OAuth2 box, enter in a Label to describe the nature of the integration with the Ethyca platform and then select Create an OAuth2 client

Copy both the Client ID and Client Secret that were generated for you and paste them into the Ethyca Control Panel

The Finishing Touches

If you are using Ethyca’s Atlas, please identify what column mapped to Atlas contains customers and orders. Once identified, please notify your Ethyca Customer Success Manager, who will then complete the last step in identity propagation mapping.

When you have finished adding your connection details, move on to the next two tabs to configure your DSR Customization settings and complete your Data Mapping.