Implementation Summary

Ethyca uses the following endpoints in Insided to retrieve and delete Personally Identifiable Information (PII) when a user submits a data subject request. See below for a summary of what Ethyca does with each endpoint:

EndpointUser can DownloadUser can Delete
User - Find a User by field / valueYesYes**
User - Fetch a single userYesYes**
User - Get user activityYesYes**
User - Delete an existing userNoYes
Community - Find article by IDYesYes**
Community - Find conversation by IDYesYes**
Community - List QuestionsYesYes**
Community - Find Idea by IDYesYes**

** These endpoints don't have corresponding DELETE or UPDATE methods, however the data contained in them will be deleted when we access the Delete User Activity endpoint.

Connection Settings

  1. Log in to your Insided environment
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  1. Select Integrations from the left menu and navigate to the API section of the application
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  1. In the OAuth2 box, enter in a Label to describe the nature of the integration with the Ethyca platform and then select Create an OAuth2 client
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  1. Copy both the Client ID and Client Secret that were generated for you and paste them into the Ethyca Control Panel
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The Finishing Touches

If you are using Ethyca’s Atlas, please identify what column mapped to Atlas contains customers and orders. Once identified, please notify your Ethyca Customer Success Manager, who will then complete the last step in identity propagation mapping.

When you have finished adding your connection details, move on to the next two tabs to configure your DSR Customization settings and complete your Data Mapping.