Implementation Summary

Ethyca uses the following endpoints in Aircall to retrieve and delete Personally Identifiable Information (PII) when a user submits a data subject request. See below for a summary of what Ethyca does with each endpoint:

Endpoint	User Can Download	User Can Delete
Retrieve a User	Yes	Yes - user will be deleted when the Delete a User endpoint is called (see below)
Retrieve a Team	Yes	Yes - team information for that subject will be deleted when the Delete a User endpoint is called (see below)
Search Calls	Yes	Yes - call information for that subject will be deleted when the Delete a User endpoint is called (see below)
Search Contact	Yes	Yes - contact will be deleted when the Delete a User endpoint is called (see below)
Delete a User	n/a	Yes
Delete a Contact	n/a	Yes

Because Aircall is a customer support call center platform, it stores PII about your customers. Keep this in mind when you are creating your PII mapping as it will impact what is returned in your subject's DSR package.

If this aligns with your use of Aircall, please proceed to the next section to begin setting up your integration in the Control Panel.

For any questions, please reach out to your dedicated Customer Success Manager.

Connection Settings

To connect your instance of Aircall to Ethyca, follow the steps below:

Log into your Aircall account and go to your Company's Account page.
In the API Keys section, click on "Add an API key" and get your API ID and API Token. Copy and paste these values into the Ethyca Control Panel.
To access all of the above endpoints, the Atlas location of USER ID field is required. If you are not using Atlas, or do not provide this location, only the Search Contact, Delete Contact, and Retrieve a Team endpoints will work as described.